Do you guarantee your plants?
Short answer ABSOLUTELY!
Getting to "the roots" of the matter...
As much as we wish we could hand deliver all of our plants, we haven't found a time machine that makes that possible. We understand when shipping live plants that we place their care in the hands of Mother Nature and the shipping provider. At times, this may take them on a journey that involves less than ideal climates and unforeseen surrounding circumstances.
The gardener in each of us wants to nurse them back to being happy, healthy and thriving again. YES, in most cases they can definitely bounce back! However, for the times they don't, we WANT you to contact us as quickly as possible so we can offer assistance!!
We have a wonderful customer service team here and happy to help! We want nothing more than for ALL of our customers to have success with their gardening adventures! If that means we need to send a replacement plant, or provide store credit...
We will do what it takes to make it RIGHT!!
Our goal is for all of our plants to leave our greenhouses and arrive at their new homes with the highest quality, health, and readiness for transplanting when they arrive at their new homes. If your plants fail within fourteen (14) days of arrival, please contact us at firstname.lastname@example.org.
What to expect when you order with us...
We know there can be hesitation when purchasing plants on-line BUT we have been providing all assortments of herb plants to gardeners homes for over 15 years... we can confidently say your in good hands! We have taken the time to create this video to better help you understand what you will be getting from The Growers Exchange when the wonderful UPS driver delivers them to your home and what to do when they arrive. Please ENJOY!